Power Hour+ for Restaurants - The Three Magic Keys to Unlock Communication Challenges

Dr. Crombie will present an interpersonal communication tool/framework that is at the core of great interactions with anyone, whether a customer, coworker, or direct report.

The introduction of this technique is a foundational tool that can address many, if not all, of the items you listed below.  

·  Solving problems independently – from handling customer concerns to back-of-house hiccups.

·  Making sound decisions under pressure – especially in fast-paced, high-stakes environments.

·  Improving communication – helping staff think before reacting and work through conflict constructively.

·  Understanding context – recognizing when and why policies exist and how to apply them wisely.

·  Being proactive vs. reactive – anticipating needs and addressing issues before they escalate.

·  Fostering accountability – encouraging employees to take ownership of their role and outcomes.

·  Creating a growth mindset – empowering staff to ask questions, learn, and grow.